We are so pleased that you have chosen to shop at our store! Below, we hope to answer your questions about shopping, shipping and returns. Please do not hesitate to contact Customer Care if you need more information.
HAPPIEST BABY APP SUBSCRIPTION FEES
Starting July 15th, 2024, anyone who buys SNOO from Happiest Baby (or an authorised partner) will get a free Premium Subscription to our Happiest Baby App for 9 months.
If you purchased SNOO from Happiest Baby (or an authorized partner) prior to July 15th, 2024, you’ll be able to continue on a free Premium Subscription for all your children.
If you borrowed or bought SNOO secondhand, you will have access to all the free App features or you can choose to purchase a subscription to gain access to all Premium settings and features, charged €18.99 monthly.
Subscriptions are not transferable.
PAYMENT METHODS
We accept credit cards, Happiest Baby gift cards, PayPal, Apple Pay and Google Pay.
SHIPPING & HANDLING
When purchasing SNOO, you can choose your ship date.
Most customers choose to have SNOO delivered about a week before their baby is due. However, we understand babies do not always arrive as planned! If you want to change your ship date, please do so in your account or contact Customer Care.
We offer free UPS standard shipping for SNOO orders within Switzerland and the EU member states (excluding shipping SNOO orders to Malta or Cyprus, which is 75,00 EUR). Standard shipping for accessory orders weighing 0.00 - 2.00 kg will cost 9,35 EUR. For orders weighing 2.01 - 19.99 standard shipping will be 15,00 EUR.
Unfortunately, due to the size of SNOO, we are not able to ship to APO/FPO addresses.
Orders leave our warehouse within 2 business days. Standard shipping takes 5 business days after the product has left the warehouse. Express shipping takes 1 to 3 business days after the product has left the warehouse.
Happiestbaby.eu can only ship to addresses in the member states of the European Union and Switzerland. SNOO is only authorized for use in the country or region it was purchased in. The original purchaser is not covered under warranty for a SNOO used in other locations.
CANCELLATIONS & RETURNS
You may cancel your order in your account or by filling out the information requested in this form following our Terms of Sale Cancellation Policy and Return Process.
If you are the original purchaser of a Happiest Baby product (with the exception of digital products, which are not eligible for return) purchased on our site and you are not satisfied for any reason, you may return it to us within 30 days of delivery and receive a refund. (Products other than SNOO, which has a 30-day trial, must be returned in original condition.) You can initiate a return in your account or by filling out the information requested in this form.
All products must be returned within original packaging.
When shipping for return, it is very important to carefully pack your SNOO in the original box + inserts to better protect the product from damage during transport.
Return standard shipping is FREE for SNOO when it is sent back within the 30-day trial period. For returns on other products, your card will be charged a 7,50 EUR return shipping fee for each package.